Congratulations to Doug Schuweiler for receiving the Award for Excellence from the SBA-OIG!
We are ecstatic to announce Econometrica’s own Doug Schuweiler has won an Award for Excellence from the Small Business Administration Office of Inspector General (SBA-OIG).
The Award for Excellence is an annual award recognizing exceptional performance among OIG’s diverse, high-performing, and outcome-driven workforce.
Doug received the award for his work helping to increase the rate of hotline complaint closure by over 400% and climbing. He built a machine learning topic model to filter complaints based on subject. His model helped to address the massive increase in pandemic-related hotline complaints by cutting complaint processing time in half, increasing automation in the hotline review process, and helping the hotline team focus on the most pressing complaints needing immediate attention.
Please join us in congratulating Doug Schuweiler for receiving this great award and commending him on his innovative solution and technical excellence.